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10% OFF Your First Order with Code:Bagsmart

RETURN POLICY

Not 100% satisfied? Contact us and we accept returns within 15 days of receipt for most items in new condition.

How to return?

1. Email us at service@bagsmart.com indicating which item(s) you would like to return and the reason for your return.

2. Place the item(s) in the original packing and seal the parcel securely.

3. Reply us with the express you choose and the tracking number.

4. Once received, refund take about 7-10 business days to process. 

Return Conditions

1. You may issue a return within 15 days of receipt.

2. Items returned must be in their unused condition with the original packing. We do not accept a returned item that is worn, damaged, washed or altered in any way.

3. We do not accept returned items that were sent back directly without contacting us first.

4. We do not accept packages returned using C.O.D. service. Return shipping charges are born by the customer and are non-refundable.

Return Address

Please contact our customer service representative at service@bagsmart.com to confirm the return address for you.

 

Shipping Policy

Shipping Zone and Transportation Expenses

United States:  
3-8 Business Days ----- FREE

United Kingdom|France|Germany|Italy|Spain|Finland:
3-7 Business Days ----- Free on orders over $49; $10 on orders less than $49
7-15 Business Days ----- FREE

Australia|Canada|Singapore|Indonesia|India|Malaysia:
3-7 Business Days ----- Free on orders over $49;$5 on orders less than $49
7-15 Business Days ----- FREE

Brazil|Croatia|Ireland|Netherlands|New Zealand|Latvia|Austria|Portuga: 
3-7 Business Days ----- Free on orders over $69; $10 on orders less than $69
7-15 Business Days ----- FREE

Belgium|Czech Republic|Denmark|Greece|Mexico|Gibraltar|NorwayPhilippines|Poland|Portugal|Romania|Russia|South Korea|Sweden|Switzerland|Thailand|Turkey 
3-7 Business Days ----- Free on orders over $69; $20 on orders less than $69
7-15 Business Days ----- Free on orders over $69; $5 on orders less than $69

Japan|China|Hong Kong|Macao|Taiwan 
3-7 Business Days ----- Free on orders over $29; $5 on orders less than $29
7-15 Business Days ----- FREE

Rest of World:
3-7 Business Days ----- Free on orders over $149; $20 on orders less than $149
7-15 Business Days ----- Free on orders over $149; $10 on orders less than $149

* All orders placed through Bagsmart.com are eligible for free shipping policy, but please note shipping times may vary for certain countries that are not serviced from any of the major postal carriers (e.g. FedEX, DHL, or UPS).

 

U.S. Shipping Destinations and Rates

  • BAGSMART ships to all 48 contiguous United States, Alaska, Hawaii, Puerto Rico and Guam.
  • Orders placed during weekends and holidays will be processed the next available business day.
  • Please note circumstances out of our control such as natural disasters, holiday delays, etc. may cause shipping delays and postponements. Delivery of products will be subject to the Terms of Service provided by the carrier.

International Shipping

  • Your package may be subject to the customs fees and import duties of the country to which you have your order shipped. The recipient is responsible for all duties and taxes incurred. BAGSMART cannot determine these fees during the checkout process.
  • As we ship via DHL/UPS/FEDEX/EMS, the product gets handed to your local post office on arrival in your country and as such, delivery times will vary by country depending on the efficiency and expediency of your postal service.
  • Please don’t refuse the package because of the customs or taxes charges when the item is delivered. The carrier won’t be able to return the items to us unless these fees are paid. Our only option is to abandon the package in customs and if this happens, we won’t be able to offer a refund.
  • Orders that are returned due to incorrect or missing address information, shipping fees are non-refundable. We are happy to re-ship the order to you, however, additional shipping charges will apply to re-ship the items to the correct address.
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