Warranty

• Cracks or breaks in the shell
• Wheels, handles, or telescoping handles that break off or are no longer usable
• Broken zippers

If a part of your luggage is damaged, we will ship you a replacement part, with instructions for installation. Shipping and processing times may vary based on availability. We will ship you replacement luggage if defective components cannot be repaired or replaced.

• Cosmetic Damage: scratches, dents, dings, scuffs, stains, colour changes, normal wear and tear (including inner fabric), technological obsolescence, or other non-functional changes in the appearance of the product that occur during normal handling and use of luggage by any party and which do not impair the functionality of the product as luggage.
• Replacement of any non-defective parts in the luggage.
• Damage determined by us to be due to intentional abuse, modification, tampering, and/or alteration beyond what could be considered normal handling and use.

• Please contact us via email service@bagsmart.com with your order number, valid proof of purchase and related product images.
• Once we confirm that a warranty can be provided, we will offer replacement part with instructions for installation or replacement luggage. We cannot guarantee exact replacement of limited edition, discontinued, or out-of-stock items. We guarantee that the replacement luggage will be of equal or greater retail value to your original purchase.
• The claim will be processed by our Customer Service Team within 2-3 business days.

BAGSMART provides customer with a 1-year free replacement for manufacturing defect and covers the shipping costs. “Lifetime” does not refer to the lifetime of the purchaser or any recipient of the luggage, but to the reasonably foreseeable lifespan of the materials and components that comprise the Luggage.

To clean the polycarbonate shell and interior lining, use a soft, damp cloth with warm water and mild dish soap.

For stubborn scuff marks on the shell that water and soap can’t easily remove, use the included eco-friendly eraser sponge.

As you travel and explore, your luggage will inevitably take some wear and tear. We think that the character of your luggage grows with time and use, but we also recommend regular care for your items so they remain your trusted companions for a lifetime of travel.

Our suitcase shells are constructed with a virtually unbreakable aerospace-grade polycarbonate. Like all types of polycarbonate, Monos luggage isn’t immune to scuffs and scratches, especially in transit – airports and airlines are hard on suitcases!

• When your luggage isn’t in use, we recommend keeping in the linen dust bag provided to prevent your suitcase from accumulating dirt and dust.
• We recommend our packing cubes to help you pack efficiently and prevent an overstuffed suitcase.
• The antimicrobial garment and shoe bags included with your luggage can be laundered regularly.
• You can disinfect your luggage by wiping down the handles, wheels, and shell with disinfectant wipes.

If you have locked yourself out of your luggage, we recommend running all possible combinations from 0-0-0 to 9-9-9. This will take about 15 minutes. Please note that once you’ve set your lock combination on your luggage from its original 0-0-0 setting, there is no way for us to know what your personal combination is.

In the event that you are locked out of your luggage and running all possible combinations does not open the suitcase, contact us on live chat or at service@bagsmart.comfor next steps.